When renting out an apartment, communication is key. Every word you say to potential tenants shapes their perception of you as a landlord and of the apartment itself. A few missteps can unintentionally set a negative tone, leading to misunderstandings or even tenant dissatisfaction. Here are five things you should avoid saying when renting out your apartment to keep the process smooth, transparent, and professional.
1. “Rent is Non-Negotiable”
Why Avoid This? Being upfront about rent is important, but saying it’s “non-negotiable” can come across as rigid or unaccommodating. Renters often expect some flexibility, especially if they have excellent credit or are willing to sign a long-term lease. Instead, set your price with confidence but communicate that while you believe it’s fair, you’re open to hearing reasonable offers.
What to Say Instead: “Our rental rate is based on current market standards, but if you’d like to discuss further, I’m open to hearing your thoughts.”
2. “The Apartment Is as-Is”
Why Avoid This? While some rental agreements include an “as-is” clause, directly saying “the apartment is as-is” sounds dismissive and could make renters feel like they’re being stuck with a problem. A better approach is to describe the apartment’s current condition clearly but express willingness to address essential maintenance or repairs if necessary.
What to Say Instead: “The apartment is in good condition, but if there are any specific issues you notice, please let me know so we can address them before move-in.”
3. “No Pets Allowed, No Exceptions”
Why Avoid This? Many renters have pets, and a firm “no pets” policy might turn away responsible pet owners who would otherwise make great tenants. While it’s your right to decide on pet policies, being overly rigid about it may lead to misunderstandings or limit your pool of applicants.
What to Say Instead: “Our general policy is no pets, but I’d be happy to discuss this further and understand your needs. Let’s talk about what might be possible.”
4. “I Don’t Have Time to Show You Around Right Now”
Why Avoid This? First impressions matter. Even if you’re busy, saying that you “don’t have time” to show the apartment can come off as unprofessional or uninterested in your potential tenant. If you’re unavailable, it’s best to reschedule instead of sounding dismissive.
What to Say Instead: “I’d love to give you a thorough tour so you can see the apartment properly. Unfortunately, I’m booked at the moment. Could we arrange a time that works for both of us?”
5. “The Utilities Might Be a Bit High Here”
Why Avoid This? Utility costs are an important factor for renters, but directly suggesting that they “might be high” could be a red flag, potentially discouraging someone from signing the lease. If utilities aren’t included in rent, consider sharing past utility estimates or suggestions on managing costs without making it sound like a negative.
What to Say Instead: “Utilities aren’t included in the rent, but I’d be happy to give you some average estimates based on past tenants’ usage so you have a clearer idea of what to expect.”
Final Thoughts
When renting out an apartment, remember that clear, thoughtful communication can make all the difference in securing a good tenant. Instead of setting hard limitations or sounding dismissive, strive to stay open, approachable, and respectful. This will not only help you find responsible renters but also create a positive relationship from the start, benefiting both you and your tenant for the long term.
By avoiding these common phrases and framing your responses with understanding and flexibility, you’ll set a great tone for a successful rental experience.
