In 2024, Airbnb remains one of the most popular ways for travellers to find accommodation around the world. However, as with any transaction platform, scams are a risk that both hosts and guests need to be aware of. Airbnb scams can range from fake listings and profile impersonation to fraudulent payments, property damage claims, and more. Being vigilant and taking preventative measures is key to avoiding these unfortunate situations that can negatively impact the Airbnb experience. This is where trusted property management companies like UpperKey can provide an extra layer of security and assurance for hosts.
In this article, we will explore the most prevalent scams on Airbnb that both hosts and guests should be mindful of in 2024. By understanding the variety of ways fraudsters attempt to take advantage of the platform, you can better protect yourself and avoid falling victim.
Key Take-Aways:
Airbnb scams for hosts are a risk to be aware of, but there is no need to be excessively worried if proper precautions are taken.
Fraudsters exploit the remote nature of Airbnb bookings, using fake profiles, fraudulent payments, and false claims.
Prevent scams by verifying all guests, using secure locks, setting firm cancellation policies, and involving Airbnb support promptly.
Most issues arise from a small minority of dishonest users. The overwhelming majority of hosts and guests are authentic.
Property management companies like UpperKey provide an extra layer of rental protection through guest screening and the use of security protocols.
How and Why Airbnb Scams Occur
Are there scams on Airbnb? Unfortunately, yes, Airbnb scams primarily occur because of the relative anonymity provided by the online booking platform. Guests typically do not meet the host in person until arrival at the property. Likewise, hosts do not know if the guest profile is legitimate or accurate. This lack of direct verification makes it easier for scammers to create fake accounts, make fraudulent bookings, and get away with other deceptive activities.
The popularity and global reach of Airbnb also attract con artists looking for targets. With millions of properties listed across the world, scammers have no shortage of potential victims. Successful scams can result in direct financial gain for the fraudster, whether through fake bookings or theft enabled through unauthorised access.
Some dishonest guests also see Airbnb as an opportunity to get a luxury stay at a bargain price by tricking hosts. Damaging the property or making false claims is an easy way to try and get money back or avoid paying for expenses incurred.
Be Aware of Scams
Falling victim to an Airbnb scam can mean losing money directly to a fraudster. Even if Airbnb eventually steps in to reimburse the victim, it still causes significant inconvenience and wasted time. There is also potential for identity theft if someone gains access to your account or personal information.
By being aware and vigilant, hosts and guests can avoid falling into these unnecessary traps. While most Airbnb experiences are positive, keeping your eyes open ensures that any scam attempts will be detected promptly.
Top 10 Most Common Airbnb Scams
Can you get scammed on Airbnb? Here are 10 of the most prevalent Airbnb scams to watch out for:
1. Fake Airbnb Profiles
One of the most common scams involves a guest creating a fake Airbnb profile, often using stolen identities or fraudulent details. They use the sham account to book properties with no intention of actually staying there.
Fake profiles are easy to spot if you know what to look for. Scammers typically only have a couple of reviews, lack verified ID or other verifications, and may claim they can't upload a profile photo due to "camera issues." They will also try pressuring you to take the booking off the Airbnb platform to bypass security checks.
Tip: Decline any booking requests if you think they are from an Airbnb suspicious guest and report fake profiles to Airbnb promptly. Legitimate guests will have multiple positive reviews, verifications, and complete profiles. Airbnb's identity and background checks exist to protect hosts, so rely on their systems.
2. Last Minute Cancellations by Guests
A common scam tactic is when a guest books well in advance but then cancels at the last minute and demands a refund. They may make up an excuse and try to get your sympathy so you refund them outside of Airbnb's official cancellation policy.
Tip: Guard against this by instituting and sticking to a moderate or strict cancellation policy. The Airbnb platform allows hosts to choose from Flexible, Moderate, and Strict cancellation policies when listing their properties. Strict limits refunds for cancellations while Moderate provides a partial refund up to 5 days before check-in.
3. Damaged Items
After checking out, dishonest guests may try claiming non-existent stains or damages in order to get a full or partial refund. Without proof, it becomes your word against theirs when determining if the damage claims are valid.
Tip: Protect yourself by taking detailed photos before and after each rental. Having photographic evidence prevents guests from making false claims about damaged or missing items.
4. Identity Theft
Your personal information is at risk if a scammer gains access to your Airbnb account. Fraudsters use stolen identities to create fake Airbnb profiles or scam hosts. This can potentially lead to hosts being liable for any illegal activities the impersonators engage in.
Tip: Safeguard yourself by being vigilant about any suspicious booking requests and verifying guest identities thoroughly. Promptly report impersonation attempts or fake profiles to Airbnb.
5. Threat of Low Ratings and Reviews
Beware of guests who threaten you with a bad review if you don’t comply with an unreasonable demand. While reviews are important, giving in to threats or blackmail only encourages the bad behaviour.
Tip: If a guest tries blackmailing you for a refund or other perk by threatening a bad rating, document everything. Submit all communications and evidence to Airbnb’s resolution centre immediately so the guest cannot hurt your reputation.
6. Account Hacking
Scammers are constantly trying to gain access to Airbnb accounts by hacking passwords and getting around two-factor authentication. Once inside your account, they can steal personal information or make fraudulent bookings.
Tip: Fortify your account security by using strong unique passwords and enabling two-factor authentication. Never use the same password across multiple accounts or websites. Be wary of suspicious log-in emails or notifications. Check that the URL is the official Airbnb site before entering your credentials.
7. Overpayment Scams
Fraudsters will book your property and "accidentally" pay more than the total amount. They will then urgently request that you refund the overpayment via wire transfer or gift cards. In reality, the initial payment was fraudulent and will be reversed, leaving you out the refunded money.
Tip: Never accept payments outside of the secure Airbnb platform, even if the guest claims it was an innocent mistake. All payments should be handled through Airbnb, where both hosts and guests are protected by their anti-fraud systems.
8. Key Copying Scam
Guests could copy your keys or access codes without your knowledge to gain entry again later. They return to stay unauthorised or steal items when you are not present.
Tip: Prevent this by using secure digital keypads or smart locks that allow codes to be changed remotely between each guest. This ensures previous renters cannot access the property outside of their rental period.
9. Extra Unauthorised Guests
Some guests will only book for 1 or 2 people but then sneak in additional friends and family members exceeding the agreed upon number. Extra guests increase utility bills, cause more wear and tear, and can be a fire risk.
Tip: Outline the maximum occupancy clearly in your listing and reconfirm the number when sending check-in instructions. Perform a final guest head count upon arrival as well. If additional occupants try entering, remind the guests of the stated limit and Airbnb's policies.
10. Negotiating Lower Rates after Booking
A fraudster may try and negotiate a cheaper rate after already booking at full price on Airbnb. They take the booking off the platform and then request money back directly from you.
Tip: Politely decline attempts to solicit discounts outside of Airbnb's platform. Having guests pay and request refunds offline leaves you unprotected. Keep all payment processing and terms of the transaction within Airbnb.
Best Tips to Avoid Airbnb Scams
Here are some key tips to safeguard yourself against the most common Airbnb scams:
Enable two-factor authentication and use strong unique passwords for your Airbnb account.
Set a Moderate or Strict cancellation policy on all listings to limit last-minute cancellations.
Require verified IDs for all guests and reject booking requests from unverified profiles.
Document property conditions before and after each rental with photographs.
Utilise secure smart locks with access codes that can be changed remotely.
Keep all payments and transactions within the Airbnb platform.
Report any suspicious activity, threats, or scam attempts promptly using Airbnb's resolution tools.
Last Words
While the vast majority of Airbnb hosts and guests have positive experiences, it is still vital to be aware of the potential for scams. Implementing preventative measures greatly reduces the risks of becoming a victim. Precautions like verifying guest identities, using secure locks, and enabling account safeguards will discourage most fraudsters from targeting you or your property.
For extra assurance, trusted property management companies like UpperKey offer services tailored for Airbnb hosts. Professional managers vet all guests thoroughly, implement security protocols, handle cleaning and maintenance, coordinate check-ins/outs, and resolve any issues immediately. They provide an extra layer of protection and also maximise occupancy rates.
With awareness and safeguards, hosts and guests can enjoy the convenience of Airbnb without compromising on security. Taking a proactive approach deters scammers and ensures smooth sailing for all involved. Just use caution, pay attention to red flags, and rely on Airbnb’s robust anti-fraud systems. By leaning on the expertise of property management firms like UpperKey, hosts can also offload the hassle while still benefiting financially. Take the right precautions and any potential Airbnb risks dissipate.
What are the most common Airbnb scams by guests?
Some of the top Airbnb guest scams involve last-minute cancellations to get refunds, falsely claiming property damage, leaving bad reviews under false pretences, bringing extra unauthorised guests, and trying to negotiate cheaper rates after booking.
How can I identify a fake Airbnb profile?
What are the red flags to watch out for when communicating with guests?
Can you get scammed on Airbnb as a host?
Will Airbnb refund me if I am the victim of a scam?
Can you trust an Airbnb?
How does Airbnb verify hosts/guests?
