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However in order to be present on the market: we sometimes use platforms of this type, but this represents only 3 to 5% of our total bookings.
We have very specific processes in place:
Our clientele therefore consists of:
Concerning the customers, it is a specific process set up for more than 10 years which allows us to filter strongly. We ensure that the quality of the property is maintained.
We have excellent relationships with the owners, we have no late payments in 10 years.
We are very reactive: you will have an answer within 24 to 48 hours (1- 2 working days) after our visit. We accept on average 20% of the apartments following a visit.
Before each check-in the apartment is checked (hot water, radiators etc).
If ever there is a technical problem (1 broken chair for example): We take care of it.
If ever there is an internal problem (broken water heater for example): we can call a technician or use yours if you prefer.
We work quickly and efficiently: quotes received and problem solved in a few hours.
Our client selection process is very specific, which is why the risks are greatly reduced. For example, if ever clients are too noisy after 10pm, we will take swift action accordingly.
Depending on the type of problem (footsteps/baggage noise) we offer solutions such as laying carpets, for example.
We have a precise list of furniture and supplies; we then evaluate what is missing and furnish quickly.