FAQs

Looking for answers? Search our Frequently Asked Questions or get in touch with us here

Where do you operate?

We currently operate in London, Paris, Dublin, Brussels, Geneva, Rome, Valletta and more, managing over 20 residential buildings and over 400 individual apartments.

What is the advantage of renting with UpperKey?

There are many advantages, including high income, stress-free rentals and daily maintenance. We manage everything from A to Z.

Do you use AirBnB?

We mainly use specialised agencies in Asia (Hong Kong, Tokyo, Singapore, Shanghai…).

However in order to be present on the market: we sometimes use platforms of this type, but this represents only 3 to 5% of our total bookings.

We have very specific processes in place:

  • Client selection: (see “type of clientele” block).
  • Welcoming customers: Done in person, CI verification, security deposit

What type of clients do you work with?

We have a very strict client selection process in order to offer you the best possible service.

Our clientele therefore consists of:

  • International customers
  • Top of the range clients
  • Business professionals & Families
  • Coming from major cities in North America and Asia (Hong Kong, Shanghai and Singapore)
  • No one under 27
  • We keep in regular contact to ensure the quality of the stay.

What is the average length of stay?

The average rental period is one week. It can range from a few days to 2 or 3 weeks. We then make short and medium duration.

How does it work in terms of legislation?

  • We sign a one-year renewable company lease with you.
  • In accordance with the law because long term lease
  • We have a team that specializes in regulatory
  • Our processes are clear and efficient

Concerning bail?

We take a security deposit for each guest entering the apartment. Also, we have comprehensive home insurance for each apartment. We are on a business model where we do not necessarily give a deposit.

Concerning the customers, it is a specific process set up for more than 10 years which allows us to filter strongly. We ensure that the quality of the property is maintained.

How can I be sure that you will pay my rent?

We already have over 400 individual apartments and over 20 residential buildings in London, Paris, Malta, Geneva, Brussels, Dublin and more. The company has been established for over 10 years.

We have excellent relationships with the owners, we have no late payments in 10 years.

How will I get paid?

You will be paid by bank transfer at the beginning of each month.

How do you estimate my rent?

It depends on numerous factors. You should schedule a visit so that we can evaluate with our staff.

We are very reactive: you will have an answer within 24 to 48 hours (1- 2 working days) after our visit. We accept on average 20% of the apartments following a visit.

Concerning the maintenance of the apartment, how is it done?

All the daily maintenance is taken care of. Due to of the short-term rental operation: the cleaning is done regularly (minimum once a week, or even more).

Before each check-in the apartment is checked (hot water, radiators etc).

If ever there is a technical problem (1 broken chair for example): We take care of it.

If ever there is an internal problem (broken water heater for example): we can call a technician or use yours if you prefer.

We work quickly and efficiently: quotes received and problem solved in a few hours.

Regarding the neighborhood level, how does it work for short term?

It is really important for us to maintain a good relationship with the neighborhood, the community etc. They have our direct number to reach us if necessary.

Our client selection process is very specific, which is why the risks are greatly reduced. For example, if ever clients are too noisy after 10pm, we will take swift action accordingly.

Depending on the type of problem (footsteps/baggage noise) we offer solutions such as laying carpets, for example.

What about the furniture in the apartment?

First of all, we visit your apartment to define the possible changes to be made.

We have a precise list of furniture and supplies; we then evaluate what is missing and furnish quickly.

How do I get started?

Feel free to contact us today to schedule a visit to your property and receive a free quote.